Address
Guangdong, China Foshan, Nanhai District Guicheng Subdistrict
Opening Hours
Mon-Fri: 08:30 - 20:00
Sat-Sun: 10:00 - 18:00
CONTACT INFORMATION
Email: hellojncjade@protonmail.com
Messenger: m.me/115169614916378
Telegram: https://t.me/JNC_Support
contact us
Questions about a piece, your order, or availability? Send us a message.
How We Can Help
Product Questions
Ask about size, color, texture, or availability.
Order Support
Get help with shipping, delivery, or order updates.
Custom Requests
Contact us about special requests or sourcing, if offered.
Response Time
We usually reply within 1–2 business days.
Social Media
Frequently Asked Questions
Are your products made from natural materials?
Yes. All our pieces are carefully selected from natural, high-quality materials.
We work only with trusted suppliers to ensure authenticity, purity, and long-lasting beauty.
How long does shipping take?
Orders are typically processed within 1–2 business days.
Standard delivery takes 5–12 business days, depending on your location.
You will receive a tracking number as soon as your order ships.
Do you accept returns or exchanges?
Absolutely. If you’re not fully satisfied with your purchase,you may request a return or exchange within 14 days of receiving your order.
All items must remain unused and in their original packaging.
How can I care for my jewelry/beauty products?
- Avoid harsh chemicals or extreme temperatures.
- Wipe gently with a soft cloth after each wear.
- Store separately to prevent scratches.
Is my payment information secure?
Yes. Our store uses encrypted payment processing and industry-standard security protocols to ensure that your personal information is fully protected.
Do you offer gift packaging?
Yes, we offer elegant gift packaging upon request—perfect for birthdays, anniversaries, or any special occasion.