1. Processing Time
Orders are processed within 1–3 business days.
Processing time does not include weekends or holidays.
2. Shipping Time
Delivery time depends on your location and the courier.
Typical timeframes:
- Domestic: 3–7 business days
- International: 8–21 business days
These are estimates, not guarantees.
3. Tracking
A tracking number will be provided once the order is shipped.
Tracking updates depend on the courier.
4. Delays
We are not responsible for delays caused by:
- customs
- courier issues
- weather conditions
- incorrect shipping information provided by the customer
5. Address Accuracy
Customers are responsible for entering the correct shipping address.
Orders shipped to an incorrect address cannot be refunded or replaced.
6. Customs & Duties
International orders may incur customs fees, import taxes, or VAT.
These charges are the customer’s responsibility.
7. Lost or Damaged Packages
Risk transfers to the customer once the package is handed to the courier.
If the package is lost or damaged during transit, please contact the courier directly.
8. Shipping Changes
We may update shipping rates or timeframes at any time without notice.